Migrating Currently Please Try Again Later Laserfiche
Long Beach Urban center Higher is currently experiencing system-wide technical problems. LBCC's Instructional and Information technology Services (IITS) is aware of the situation and are currently working to address these bug as shortly as possible. Thanks for being patient with us as we address these issues. Please read the post-obit data specific to students, kinesthesia, and staff regarding these technical problems.
NEW Summer REGISTRATION START DATE
Status of LBCC Systems
| Arrangement | Condition | Information |
|---|---|---|
| ONLINE | Mail can be accessed through the web at https://mail.lbcc.edu/. NOTE: If you are having trouble connecting to webmail, please articulate your browser's cache and try once again. Delight contact Helpdesk if yous need assistance clearing your browser's cache. | |
| Class Schedule | ONLINE | |
| Viking Student System (PeopleSoft) | ONLINE | The PeopleSoft system has been rebuilt with admission to staff and kinesthesia. IITS is still working on performance problems. Once resolved, students volition be given access. If y'all are having problem with PeopleSoft, delight clear your browser's enshroud and endeavor once more. Please contact the Helpdesk if you demand assistance. |
| Voicemail | ONLINE | |
| Canvas | ONLINE | Enrollment data feed from PeopleSoft. |
| Moodle | ONLINE | Enrollment data feed from PeopleSoft. |
| Library | ONLINE | Enrollment information feed from PeopleSoft. |
| Clockwork | ONLINE | |
| Starfish | ONLINE | Enrollment information feed from PeopleSoft. |
| Cranium Cafe | ONLINE | Enrollment data feed from PeopleSoft. |
| TutorTrac | ONLINE | |
| SARS | ONLINE | |
| CalWORKS | ONLINE | |
| PeopleSoft (60 minutes) | ONLINE | |
| PeopleSoft (Fiscal) | ONLINE | |
| Laserfiche | ONLINE | Online Technicians will work with individuals to restore client software. |
Info for Students
Communication with Your Kinesthesia
If y'all are trying to contact your faculty (to ask questions, sending assignments, etc.), please be patient. The email system for faculty and staff is back online equally of Apr 16. Superintendent-President Romali requested that Faculty extend consignment deadlines. You can also contact your kinesthesia member through Sheet or the LMS in addition to e-mail.
Drop Grade and Refund Borderline for Late-Starting 8-Calendar week Classes
The new driblet and refund deadlines for the belatedly-starting viii-week classes has been extended to Friday, Apr 20, 2018. Delight get to Enrollment Services (A-1075 at LAC, GG-102 at PCC) for assistance in dropping a class without a W.
Students Adding Classes Update – NEW Borderline
For students who are currently attempting to add a late-starting 8-week form and have already received their permission numbers – the new deadline to add a form is Fri, Apr twenty. Please go to Enrollment Services (A-1075 at LAC, GG-102 at PCC) for aid to add together a class. Students who wish to add together a late-starting grade should nevertheless attend class as usual with their permission number. We will provide updates on this state of affairs if needed.
NEW Fiscal Aid Loan Application Borderline
The new deadline for Loan Applications is now Fri, April 27.
Extra Support for Students Enrolled Belatedly in Tardily-Starting Classes
LBCC knows that this arrangement-wide engineering issue has been an inconvenience for students who have been enrolling late in the late-starting classes. LBCC wants to support our students and help them attain academic success. To help those students, we are offer additional support in our Success Centers located at both campuses.
Additional learning help provided in Success Centers:
- Student Technology Help Desk-bound staff will accept scheduled hours in each Success Center location.
- Drop-in, scheduled, and online tutoring hours available and hours will be adjusted when needed.
- 1st day of class emergency overview workshop with handout volition be offered.
- Additional workshops and report groups will be added and also fabricated available on request.
- Additional classroom visits volition be conducted during the 2nd calendar week of late-starting classes.
- Schedule permitting, math embedded tutors volition conduct outside review sessions.
- Group tutoring sessions will exist created in collaboration with faculty.
- Report skills video links will exist shared on Canvas and Moodle
- Success Middle and Library staff will help students locate classrooms
- Success Middle staff will connect with kinesthesia and apply syllabi to provide targeted support
| Success Middle | Location | Day | Time | Phone |
|---|---|---|---|---|
| Math Success Eye | LAC, V-163 | Monday – Thu Fri Saturday | 8:00 am – 8:00 pm ix:00 am – 3:00 pm 11:00 am – 4:00 pm | (562) 938-4228 |
| Writing & Reading Success Center | LAC, Eastward-09L | Mon – Thu Fri Sabbatum | 8:00 am – eight:00 pm 8:00 am – two:00 pm x:00 am – ii:00 pm | (562) 938-4520 |
| Multidisciplinary Success Heart (LAC) | LAC, L-212 | Mon – Thu Fri Sat | viii:00 am – viii:00 pm viii:00 am – 2:00 pm 10:00 am – 2:00 pm | (562) 938-4699 |
| Multidisciplinary Success Center (PCC) | PCC, EE-206 | Monday – Thu Friday Sat | 8:00 am – 8:00 pm viii:00 am – two:00 pm 10:00 am – ii:00 pm | (562) 938-3991 |
| Tutoring Center | LAC, Fifty-203 | Mon – Thu Fri | 8:00 am – 5:00 pm 8:00 am – 1:00 pm | (562) 938-4474 |
Info for Faculty
Information technology Aid Guides
IITS has created help guides for those who need assist with getting email through the outlook client, signing into role phones, or clearing cache from their browser. These guides can be institute at https://world wide web.lbcc.edu/ithelpguides.
Apple Devices
If you have an apple device and your email isn't working, please be sure you are connecting to the LBCC Secure wireless network.
Communication with your Students
Students were recommended to communicate with you via Canvas or LMS Moodle while your email was down. Please make sure you log-in to your Canvas or LMS account to review your inbox.
Immigration Rosters (No-Shows), Drop and Refund Deadlines
For late starting 8-week classes, delight drop students from your roster (no-shows) when rosters become available in PeopleSoft. A course of W may announced on your roster if the drop-deadline has lapsed, but this volition be resolved by IITS/Enrollment Services afterward in the term. Delight note that drib and refund deadlines for the tardily-starting 8-week classes have also been extended to Friday, Apr twenty, 2018. Students tin also get to Enrollment Services (A-1075 at LAC, GG-102 at PCC) for assistance in dropping a class without a W.
Adding Classes Update – NEW Deadline
For students who are currently attempting to add a late-starting 8-week course and have already received their permission numbers – the new deadline to add a course is Fri, April xx. Please transport students to Enrollment Services (A-1075 at LAC, GG-102 at PCC) for assistance to add a class. Students who wish to add together a tardily-starting class should all the same attend class as usual with their permission number. Every bit we are extending the add course borderline, please allow students to add together your class.
Once the systems are support, faculty should be able to get permission numbers. If necessary, Admissions tin can assist faculty with a late add together.
Extending Assignment Deadlines for Students
Please sympathise that your students are trying to reach you with questions and to turn in assignments. Per Superintendent-President Reagan Romali, please be flexible during these special circumstances and consider extending the deadline for your grade assignments.
Employee LBCC.edu Email
LBCC Employees asked if emails that have been sent to their LBCC.edu email address volition exist in their inbox one time the electronic mail system is upwards. The electronic mail may or may not be in your inbox – it depends on when the sender sent the email and how long their email system volition attempt to deliver the message. If you are expecting a message during the time email was downwards, you should contact the sender and ask them to re-transport.
If y'all encounter a popular-up window regarding a certificate, simply close the window. This is a window regarding the new email server.
Encrypted Files
If your files take been encrypted, IITS reports that it is most likely you will non become it back.
April xvi Direct Deposit
LBCC Employees who receive mid-month payroll straight deposits will receive their direct eolith as scheduled on Monday, April 16.
Can I use my DELL computer?
We doubtable that file abuse is happening when the reckoner reboots. Therefore, we recommend leaving the estimator in the state that it is in. So if yous turned off your estimator on Friday, April 13 – go out the computer off.
If your computer is even so on from last calendar week, and your files are non corrupted – move your files using Office 365, Dropbox, USB drives, Google bulldoze, or external hard bulldoze. Subsequently y'all backed up your files, and if you unplug your computer from the network, plug information technology dorsum in and leave it turned on.
Please note that we go along to exist cautious and recommend that you not apply your USB drive to transfer files between your LBCC computer and not-LBCC computers.
Nosotros realize that most people turned their computer off Friday after work. To be cautious, delight keep your computer turned off and we will provide more information shortly. Technicians will be dispatched on campus to provide individual assistance. Again, nosotros enquire for patience.
Is it okay to bring in your non-LBCC personal laptops and connect to our wireless network?
Yes.
Can I employ my Apple computer?
Yeah.
What about my telephone or tablet?
LBCC endemic Surface Pro's or devices using Windows might be corrupted and will need to be reimaged. Android and Apple Devices should exist fine.
When can I utilize my desktop computer?
IITS is creating a new backend infrastructure earlier computers can be re-imaged and all Dell computers will need to exist re-imaged. You do not accept to put in a HelpDesk ticket. Technicians will exist out to service your computer. Nosotros anticipate re-imaging computers by Wednesday, April 18.
When can I use my laptop computer?
If you are at LAC and you have a school-issued laptop, you can drop information technology off at the HelpDesk in Building Fifty, Room 50-139 starting apex, Monday, April 16. HelpDesk is open from viii a.m. – 4 p.m. The HelpDesk will take your data and call y'all when your laptop is ready to exist picked up. If you adopt, leave your laptop at your desk-bound and we will reimage it. Yous do not have to put in a Helpdesk ticket.
If you are at PCC, leave your school issued laptop at your desk and we will reimage information technology. You exercise not have to put in a Helpdesk ticket.
My files on Office 365 were corrupted, now what do I do?
If your files on Role 365 were corrupted, put in a Helpdesk ticket and nosotros will assist you restore them.
Info for Staff
It Assist Guides
IITS has created assistance guides for those who need assistance with getting email through the outlook client, signing into office phones, or clearing cache from their browser. These guides can be plant at https://www.lbcc.edu/ithelpguides.
Apple tree Devices
If y'all have an apple tree device and your electronic mail isn't working, delight be sure y'all are connecting to the LBCC Secure wireless network.
Employee LBCC.edu Email
LBCC Employees asked if emails that take been sent to their LBCC.edu electronic mail address volition be in their inbox once the email system is upward. The electronic mail may or may not exist in your inbox – information technology depends on when the sender sent the electronic mail and how long their email arrangement will attempt to evangelize the message. If you are expecting a message during the time electronic mail was downwards, you should contact the sender and ask them to re-send.
If you come across a pop-up window regarding a document, just shut the window. This is a window regarding the new email server.
Encrypted Files
If your files have been encrypted, IITS reports that information technology is most likely you lot will not become it dorsum.
April 16 Direct Deposit
LBCC Employees who receive mid-calendar month payroll direct deposits volition receive their directly eolith as scheduled on Monday, April 16.
Can I use my DELL estimator?
We doubtable that file abuse is happening when the figurer reboots. Therefore, nosotros recommend leaving the computer in the country that information technology is in. So if y'all turned off your calculator on Friday, April 13 – exit the figurer off.
If your computer is still on from last week, and your files are non corrupted – motility your files using Office 365, Dropbox, USB drives, Google drive, or external hard drive. Subsequently you backed up your files, and if you unplug your figurer from the network, plug it back in and exit information technology turned on.
Please note that we continue to be cautious and recommend that you not use your USB drivesto transfer files betwixt your LBCC figurer and non-LBCC computers.
We realize that most people turned their computer off Friday after work. To be cautious, delight keep your estimator turned off and nosotros will provide more than information before long. Technicians will be dispatched on campus to provide individual assist. Once again, we inquire for patience.
Is it okay to bring in your not-LBCC personal laptops and connect to our wireless network?
Yep.
Can I use my Apple figurer?
Yes.
What about my phone or tablet?
LBCC endemic Surface Pro'due south or devices using Windows might be corrupted and will need to exist reimaged. Android and Apple Devices should exist fine.
When tin I utilise my desktop computer?
IITS is creating a new backend infrastructure before computers can be re-imaged and all Dell computers will need to exist re-imaged. You practice non have to put in a HelpDesk ticket. Technicians will be out to service your estimator. We conceptualize re-imaging computers past Midweek, April 18.
When can I use my laptop estimator?
If you are at LAC and you have a school-issued laptop, you can drib it off at the HelpDesk in Edifice L, Room 50-139 starting apex, Monday, Apr xvi. HelpDesk is open from 8 a.k. – 4 p.m. The HelpDesk will take your information and call you when your laptop is ready to be picked up. If you prefer, exit your laptop at your desk and nosotros will reimage it. You do not have to put in a Helpdesk ticket.
If you are at PCC, get out your schoolhouse issued laptop at your desk-bound and we volition reimage it. You exercise non take to put in a Helpdesk ticket.
My files on Function 365 were corrupted, now what exercise I practice?
If your files on Part 365 were corrupted, put in a Helpdesk ticket and we will assistance you restore them.
Source: https://www.lbcc.edu/itupdate
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